Executives like to focus on employee productivity. The areas of workplace culture and employee satisfaction are further down the list.
Ivanti, an automation platform, found that over half of the C-Suite prioritized profitability over employee experience. This has far-reaching ramifications. IT leaders don’t emphasize employee experience as much as they should as it drops down the C-Suite’s agenda. Only 21% of IT leaders consider the end user experience to be their main priority when choosing new tools.
Stunning. Shocking. Most executives prioritize profitability over employee experience. #HR #HRTech Click To Tweet
That may not be wise. Ensuring positive employee digital experiences is a new cornerstone of modern business IT management. Improving workforce productivity helps attract and retain talent, accelerates business agility and competitiveness, reduces operational costs, and drives organizational success and profitability. Understanding digital employee experience requirements is the key to adapting related technologies and practices that will support each organization.
Ivanti said that innovation is the driving force behind hybrid work, but many organizations still experience major challenges in its adoption. Too many emails or chat messages, a lack of connection to coworkers, and software that doesn’t work properly are some of the top obstacles that office workers face. Group believe they are more productive when they take advantage of hybrid work.
The experience people have when interacting with business technology is more important than the place of work in determining productivity. Ivanti CEO Jeff Abbott said that how employees interact with technology and their satisfaction with that experience relates to the success and value they deliver to the organization. The digital employee experience should be a priority for the board.
Priority Experience
Priority or not, employees are less than thrilled with the technology their organization provides for them to work with, a notable difference to remote and hybrid work. The attitude of the C-Suite is one of the biggest challenges that needs to be solved.
Almost half of all employees are frustrated by the technology their employer provides for them, according to Ivanti. A majority of people think that interaction with technology has a direct impact on morale. 26% of employees are considering quitting their jobs because of the lack of technology. Some 42% have spent their own money to upgrade their tech, and 65% think they would be more productive if they had better technology.
The C-Suite, IT and the workforce all have differing views on the future of work and technology. Ivanti said that only a small number of knowledge workers would prefer to work from the office. More than half of C-level executives think that employees can only be productive in the office. Almost three-quarters of C-Suite executives say they have become more productive since Covid-19 started. There is a lack of understanding between what corporate leaders have experienced and what they think employees need to do to be productive.
More Assets to Manage
IT teams need to manage an expanded inventory of assets due to the growing variety of devices and networks used by hybrid workers. Only 45% of IT professionals agree that their organization has full visibility into every device that attempts to access its network, and 32% of them still use spreadsheets to tackle the job. One of the biggest challenges IT faces is the need for a seamless end user experience while maintaining system security.
When the C-Suite pressures IT to ignore security measures, the challenge becomes more complicated. That is a big issue. Almost half of C-level executives have requested to get rid of security measures in the last year.
Abbott said maintaining a secure environment and focusing on the digital employee experience are inseparable elements of any digital transformation. An exceptional and secure digital experience is a key differentiating factor in the war for talent. The Great Resignation is caused by organizations not focusing on how their employees experience technology.
Ivanti’s conclusions are not earth- shattering. The quality of the employee experience during the Pandemic was revealed by WorkForce Software last year. WorkForce found significant gaps between what organizations believed they were giving and what employees actually experienced. Employers haven’t been providing employees with the solutions needed to connect with the new world of work
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