Digital workspace and virtual collaboration.
Image: Adobe Stock

The need for employees to improve their digital skills to be able to work from a remote location quickly grew because of the Pandemic. IT leaders are able to develop ambitious visions about the future of work and digital transformation due to the newfound digital dexterity.

Stakeholders across the enterprise don’t understand the CIO and IT team’s digital workplace vision. Pre thought out notions of what a digital workplace is, how it can be deployed, and how it uses technology can impede progress.

The steps that CIOs and IT leaders can take to overcome the five most significant myths about the digital workplace can be found here.

Myth #1: Digital workplace and digital transformation are the same thing

Many IT leaders struggle to fully operationalize their digital workplace strategy due to the misconception that it has the same goal as digital business transformation Digital business transformation is the process of exploiting the latest digital technologies and practices to create a new business model. The digital workplace uses an engaging and intuitive work environment to increase workforce digital dexterity.

Digital transformation and the digital workplace require employees to have the ability and ambition to engage fully in the journey. Digital dexterity initiatives can support the overall digital transformation goals by encouraging the organization to rethink processes to spread change quickly and effectively.

Adopting new change leadership principles that inspire stakeholders to embrace the cultural change required for digital workplace success will help move beyond this myth. Show how digital workplace initiatives are helping build the digital businesses when communicating with business leadership.

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Myth #2: Digital workplace technology adoption can be accomplished without cultural change

Although the Pandemic made remote work and new digital tools a necessity, many organizations continue to organize work and make decisions the way they did when everyone worked together in an office Video meeting solutions and visual collaboration applications are now widely adopted, but most organizations use these tools to emulate previously existing communication and collaboration experiences They are missing out on an opportunity to benefit from their technology investments.

The idea that ideas can be generated and shared, decisions can be reached, and issues can be resolved without meeting daily is something that organizations must embrace. Discuss topics using workstream collaboration applications or reduce meeting size by sharing recordings and transcripts. If organizations accept that creativity, analysis and planning can occur in new ways, visual collaboration applications can do much more than just emulate a physical conference room whiteboard. Success can be achieved by embracing cultural change and technology change.

Myth #3: Collaboration happens when people work together at the same time

Many leaders are still clinging to in-person collaboration as the last vestige of the pre-pandemic workplace and are eagerly anticipating a return to the office. When employees are in the same place, working on a common task, is when the best collaboration happens.

Research shows that both synchronous and asynchronous modes of collaboration have the same impact on achieving team innovation. The most effective way to measure collaboration success is to see how easy it is for employees to work with others.

In order to succeed in the hybrid world, intentional design is required. Design a purpose-built new work hub at the center of your digital workplace framework to ensure equitable access to collaboration. Collaborative work management applications can be used to visualize work and improve interactions between employees to accelerate the adoption of new collaboration practices. Teams can experiment with new collaboration styles, grow communities, and strengthen ties by introducing knowledge-sharing and social networking collaboration tools.

Four modes of collaboration for hybrid work design.
Image: Gartner

Myth #4: Citizen developers cannot create meaningful technology work safely

Anything built outside of IT is considered to be risky by IT organizations. When citizen developers build an app or automate a process, it tends to be met with skepticism. The myth is that meaningful technology work should only be done by IT, but the reality is that citizen developers contribute to key business objectives, such as improving business processes, decision making and even customer-facing capabilities

Business users are more likely to use technical expertise. More than half of business technologists have high levels of technical dexterity and use specialized technology creation tools, such as low-code and no-code development technologies. The tasks performed by citizen developers include integrating data flows and designing analytical models.

The work of citizen developers needs to be taken seriously by IT leaders. Help them create applications that are safe by giving them access to training, data, and other resources. Through the formation of fusion teams, work with business unit leaders to redesign and redefine technology delivery models. Contribute a community of practice for citizen developers across departments to share their knowledge and solutions for effective scaling.

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Myth #5: A single technology solution can serve as the new work hub 

Organizational connections, communication and collaboration are made easier by the new work hub. The new work hub will require different capabilities to meet different employee needs, and no single technology provider is the complete answer.

Understand the workplace capability needs of each functional department, business unit and employee group first. The process, data and technology needed to achieve desired business outcomes are included in this. The capabilities-first approach ensures that all buy, build, sunset decisions are made with an employee-focused lens.

The future of work, employee experience, and digital workplace applications are some of the topics covered by the Senior Director analyst atGartner, Inc. There will be further insights on the future of the digital workplace as a keynote speaker at the Digital Workplace Summit in June.